Remote Member Experience & Engagement Leader

Alignment Healthcare:; United States; Remote; USD 44,790 - 67,185; Full time

Job summary

Alignment Healthcare is looking for a Remote Member Experience & Engagement Lead to enhance members' daily health care experiences. This role involves leading performance, training, and ensuring team success while providing critical education and support to team members.

The ideal candidate will have at least three years of customer service experience with preferred healthcare background. Key responsibilities include resolving member issues, leading projects and maintaining high service quality standards.

The position offers a competitive salary ranging from $44,790 to $67,185 based on qualifications and experience.

Qualifications

• Minimum three years of customer service experience.
• Preferred: 5+ years customer service experience, healthcare experience, previous lead experience.
• Type 40+ words per minute and ability with 10-key.

Responsibilities

• Act as the subject matter expert for member procedures and inquiries.
• Lead specific projects and handle complex member issues.
• Assume tier two role for member phone calls.

Skills

Customer service experience

Knowledge of Medicare Managed Care Plans

Effective communication skills

Problem-solving skills

Time management skills

Education

High School Diploma or GED

College courses

Job description

Alignment Healthcare is looking for a Remote Member Experience & Engagement Lead to enhance members' daily health care experiences. This role involves leading performance, training, and ensuring team success while providing critical education and support to team members.

The ideal candidate will have at least three years of customer service experience with preferred healthcare background. Key responsibilities include resolving member issues, leading projects and maintaining high service quality standards.

The position offers a competitive salary ranging from $44,790 to $67,185 based on qualifications and experience.