Remote Customer Care Specialist: Member Experience

Fountain; Orlando (FL); Remote; USD 19,320 - 27,517; Full time

Benefits offered by this job

Free CLEAR membership

401(k) Retirement Plan

10 paid holidays

Family/friends discounts

Job summary

A leading membership services firm is seeking a Remote Customer Care Specialist in Orlando. The role involves supporting members via phone, email, and chat, enhancing their membership experience. Ideal candidates should have a high school diploma, outstanding service skills, and a commitment to problem-solving. This full-time position includes benefits like a 401(k) plan, paid holidays, and free membership. Candidates must be available for flexible hours, including weekends.

Qualifications

• Must have a positive and friendly demeanor.
• Good communication skills both oral and written.
• Ability to comply with security and safety guidelines.

Responsibilities

• Serve as primary contact for members via phone, email, and chat.
• Strengthen relationships with members through tailored support.
• Guide members in managing their membership effectively.

Skills

Outstanding service commitment

Customer service experience

Problem-solving skills

Excellent communication

Multi-tasking ability

Education

High school diploma or GED equivalent

Job description

A leading membership services firm is seeking a Remote Customer Care Specialist in Orlando. The role involves supporting members via phone, email, and chat, enhancing their membership experience. Ideal candidates should have a high school diploma, outstanding service skills, and a commitment to problem-solving. This full-time position includes benefits like a 401(k) plan, paid holidays, and free membership. Candidates must be available for flexible hours, including weekends.