Remote Member Experience Advocate in Telemedicine

Workit Health; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

5 weeks PTO

Comprehensive health insurance

401k with 4% matching

Job summary

Workit Health is seeking a Member Experience Specialist to provide exceptional support to members throughout their recovery journey. This remote role involves engaging with patients via various channels, ensuring they receive accurate information and assistance as they navigate programs designed to support their recovery.

The ideal candidate will have customer service experience and be keen to build rapport with members, embodying the compassionate approach of Workit Health. This position offers a chance to drive meaningful change in the field of addiction treatment.

Qualifications

• Experience in a customer service role is essential.
• Strong communication skills through chat, email, and phone.
• Familiarity with remote work is preferred.

Responsibilities

• Provide outstanding member experience during their journey.
• Respond to customer inquiries via phone, email, or chat.
• Educate potential members about programs offered.

Skills

Customer service experience

Written & verbal communication

Building rapport with patients

Education

High school diploma or GED

Job description

Workit Health is seeking a Member Experience Specialist to provide exceptional support to members throughout their recovery journey. This remote role involves engaging with patients via various channels, ensuring they receive accurate information and assistance as they navigate programs designed to support their recovery.

The ideal candidate will have customer service experience and be keen to build rapport with members, embodying the compassionate approach of Workit Health. This position offers a chance to drive meaningful change in the field of addiction treatment.