Remote Customer Concierge & Benefits Expert

Jobsultant Solutions; Town of Brookhaven (NY); Remote; USD 40,000 - 55,000; Full time

Job summary

A healthcare solutions company is seeking a Customer Service Assistant to join their remote member services team. This full-time position involves assisting members through phone, chat, and email to help them understand their healthcare benefits. Ideal candidates will have excellent communication skills, a passion for helping others, and the ability to work in a dynamic environment. Responsibilities include managing member inquiries and relaying feedback for improvements. Join a mission to enhance the healthcare experience.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to think creatively and empathetically under pressure.
• Strong organizational skills in a digital environment.

Responsibilities

• Providing service to members via phone, chat, and email.
• Maintaining organization within the platform and tools.
• Relay feedback to improve solutions.

Skills

Passion for helping people

Excellent written and verbal communication

Process orientation

Digital organization

Resourcefulness

Tools

Zendesk

G Suite

Job description

A healthcare solutions company is seeking a Customer Service Assistant to join their remote member services team. This full-time position involves assisting members through phone, chat, and email to help them understand their healthcare benefits. Ideal candidates will have excellent communication skills, a passion for helping others, and the ability to work in a dynamic environment. Responsibilities include managing member inquiries and relaying feedback for improvements. Join a mission to enhance the healthcare experience.