Remote Member Experience & Care Specialist

CLEAR; New York (NY); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free CLEAR membership

401(k) Retirement Plan

10 company-paid holidays

Job summary

CLEAR is looking for a Member Care Specialist to connect with members through phone, email, and live chat, delivering tailored support and proactive solutions. You will help manage memberships, upsell, troubleshoot, and explain benefits while contributing to ongoing process improvements.

This remote role is based in the New York area and requires open availability, including evenings and weekends. You’ll join a team that values continuous learning and a strong customer experience culture.

Qualifications

• Minimum high school diploma or GED.
• Prior customer service and/or sales experience preferred.
• Ability to handle multiple channels (phone, email, live chat) with empathy.

Responsibilities

• Act as members' primary contact through phone, email, and live chat.
• Suggest creative ways to strengthen CLEAR's relationship with members.
• Assist members in managing their membership, upselling, troubleshooting, and explaining benefits.
• Identify opportunities to improve the member experience at any step of the journey.

Skills

Customer service

Sales experience

Problem solving

Written and verbal communication

Multitasking in fast-paced tech env

Education

High school diploma or GED

Job description

CLEAR is looking for a Member Care Specialist to connect with members through phone, email, and live chat, delivering tailored support and proactive solutions. You will help manage memberships, upsell, troubleshoot, and explain benefits while contributing to ongoing process improvements.

This remote role is based in the New York area and requires open availability, including evenings and weekends. You’ll join a team that values continuous learning and a strong customer experience culture.