Remote Member Experience Specialist

Hinge Health; Oregon; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401k plan

Learning stipend

Employee stock purchase plan

Job summary

Hinge Health is seeking a Member Support specialist to assist current and prospective members with program information, enrollment, and billing. You will work across email, phone, and chat, delivering empathetic, timely resolutions in a remote setting.

The role is entry-level, ideal for someone with 1–2 years in member-facing roles, with growth opportunities as the company scales and the team evolves.

Qualifications

• 1+ year in a call center or customer-facing role.
• Excellent member-facing communication (spoken and written).
• Ability to manage multiple processes and workflows.
• Able to work remotely with strong punctuality and communication.

Responsibilities

• Become expert in Hinge Health offerings, eligibility, and enrollment.
• Provide best-in-class support across email, phone, and chat.
• Communicate warmly and clearly with members in a timely manner.

Skills

Customer service

Written communication

Multitasking

Independent work

Remote work

Problem solving

Education

Bachelor's degree or equivalent

Tools

Zendesk

Zoom Contact Center

Job description

Hinge Health is seeking a Member Support specialist to assist current and prospective members with program information, enrollment, and billing. You will work across email, phone, and chat, delivering empathetic, timely resolutions in a remote setting.

The role is entry-level, ideal for someone with 1–2 years in member-facing roles, with growth opportunities as the company scales and the team evolves.