Remote Member Support Specialist: Solutions & Growth

Hinge Health; United States; Remote; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Gender-affirming care support

401k retirement plan with companymatch

Learning and development stipends

Job summary

Hinge Health is looking for a Member Support specialist who will help current and prospective members navigate our program, eligibility, enrollment, and billing. You'll become an expert across channels—email, phone, and chat—and strive to deliver timely, compassionate resolutions that strengthen the member relationship.

This entry‑level role suits someone with 1–2 years of member‑facing experience, strong written and verbal communication, and the ability to work independently in a remote

Qualifications

• Available to work a variable schedule, with work hours based on business needs. This includes shifts within our hours of operation (4:00am-8:00pm PST), which may include evenings, weekends, and holidays as required.
• At least one year of experience in a call center or customer-facing role
• Excellent Member facing communication skills (spoken and written), along with strong soft skills
• Confidence managing multiple processes and workflows simultaneously
• Able to effectively work in a remote environment and be depended on for excellent punctuality and communication

Responsibilities

• Become an expert in all things Hinge Health, including solutions to common member challenges and troubleshooting techniques
• Strengthen the members' relationship with Hinge Health by interacting with them in a friendly, yet professional manner while providing best-in-class support, answering questions and providing solutions in a timely, efficient manner across email, phone, and chat
• Ensure prompt and clear communication for Members while conveying warmth and empathy

Skills

Customer service experience

Communication skills

Problem solving

Remote work capability

Time management

Education

Bachelor’s degree or equivalent experience

Tools

Zoom Contact Center

Zendesk

Job description

Hinge Health is looking for a Member Support specialist who will help current and prospective members navigate our program, eligibility, enrollment, and billing. You'll become an expert across channels—email, phone, and chat—and strive to deliver timely, compassionate resolutions that strengthen the member relationship.

This entry‑level role suits someone with 1–2 years of member‑facing experience, strong written and verbal communication, and the ability to work independently in a remote