Remote Member Experience Specialist

Remote Jobs; Atlanta (GA); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, handling calls, texts, and emails while documenting interactions. This remote role supports residents in AL, GA, and several other states, requiring strong communication and meticulous case management.

The position offers a 40-hour workweek, paid training, and benefits eligibility after 60 days. You will work 10:00am–8:00pm EST, Monday–Friday, with evenings and weekend differential.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service or related experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Customer service

Communication

Active listening

Multitasking

Attention to detail

Interpersonal skills

Empathy

Education

High School Diploma

Tools

CRM software

Case management systems

Data entry

Job description

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, handling calls, texts, and emails while documenting interactions. This remote role supports residents in AL, GA, and several other states, requiring strong communication and meticulous case management.

The position offers a 40-hour workweek, paid training, and benefits eligibility after 60 days. You will work 10:00am–8:00pm EST, Monday–Friday, with evenings and weekend differential.