Remote Member Engagement Specialist — Healthcare

Tuesday Health; United States; A distancia; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Annual onsite sessions

Competitive compensation

Comprehensive benefits

401(K) match

Descripción de la vacante

Tuesday Health is seeking a Member Engagement Specialist to educate and enroll eligible health plan members in our supportive care services. This remote role operates with CST hours and focuses on outreach, enrollment, and ongoing member support.

The ideal candidate has 3+ years in outreach or customer service, excels at communication, and can navigate CRM/EHR systems. You will drive engagement targets while upholding privacy and collaborating with care teams.

Formación

• Minimum of three (3) years of experience in an outreach, contact center, or customer service role, preferably in healthcare.
• Strong communication and presentation skills with a customer-focused approach.
• Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred.

Responsabilidades

• Utilize telephonic outreach and engagement strategies to contact members and schedule a clinical assessment visit.
• Effectively communicate Tuesday Health services, overcome objections, and answer questions.
• Connect members to services available to meet their needs during the initial outreach.
• Provide ongoing telephonic customer service to members and their caregivers.
• Initiate creative strategies to facilitate member contact.
• Maintain performance accountability around member enrollment and participation and achieve performance targets.
• Adhere to Tuesday Health information security and privacy requirements.
• Leverage reporting and dashboards to prioritize outreach to members.
• Successfully meet and/or exceed engagement targets.

Conocimientos

Customer service

Phone outreach

Communication skills

CRM platforms

EHR/EMR

Team collaboration

Independent work

Herramientas

CRM systems

EHR/EMR

Descripción del empleo

Tuesday Health is seeking a Member Engagement Specialist to educate and enroll eligible health plan members in our supportive care services. This remote role operates with CST hours and focuses on outreach, enrollment, and ongoing member support.

The ideal candidate has 3+ years in outreach or customer service, excels at communication, and can navigate CRM/EHR systems. You will drive engagement targets while upholding privacy and collaborating with care teams.