Member Experience Associate (Remote)

Sky Health Care Management; Lexington (KY); Ibrido; USD 28.000 - 44.000; Tempo pieno

Descrizione del lavoro

Sky Health Care Management is seeking a friendly Membership Services Associate to support members through their membership experience. You will answer questions, assist with enrollment and renewals, update records, and help resolve routine concerns.

The role may be onsite or remote, depending on business needs and candidate eligibility. You will respond to inquiries by phone, email, chat, or in person; assist with applications and payments; explain benefits and policies; and maintain accurate

Competenze

• Strong communication and customer-service skills.
• Professional, patient, and helpful approach.
• Good organizational skills and attention to detail.
• Basic computer proficiency and ability to learn membership or CRM systems.
• Previous customer service, membership, or administrative experience is preferred but not required.
• For remote work: reliable internet access and a suitable workspace.

Mansioni

• Respond to member inquiries by phone, email, chat, or in person, as applicable.
• Assist with membership applications, renewals, payments, and account updates.
• Explain membership benefits, policies, and available services.
• Maintain accurate member records and document interactions.
• Resolve routine issues and refer complex matters to the appropriate team.
• Support member communications, events, and administrative tasks as assigned.
• Handle personal and payment information according to company procedures.

Conoscenze

Communication skills

Customer service mindset

Professional demeanor

Organizational skills

Attention to detail

Tech adaptability

Experience in customer service

Strumenti

CRM systems

Descrizione del lavoro

Sky Health Care Management is seeking a friendly Membership Services Associate to support members through their membership experience. You will answer questions, assist with enrollment and renewals, update records, and help resolve routine concerns.

The role may be onsite or remote, depending on business needs and candidate eligibility. You will respond to inquiries by phone, email, chat, or in person; assist with applications and payments; explain benefits and policies; and maintain accurate