Remote Member Engagement Specialist – Pharmacy Benefits

Centerweell; United States; Remote; USD 40,000 - 52,300; Full time

Benefits offered by this job

Eligible for bonus incentive plan

Work at home flexibility

Job summary

Centerwell is seeking a Consumer Engagement Representative 1 to oversee enrollment and support members transitioning from retail to mail-order pharmacy services. The role emphasizes understanding pharmacy options and enhancing consumer experiences.

Key responsibilities include guiding members through benefits, assessing needs, and improving call quality. Applicants should have at least a high school diploma and 1 year of relevant experience, with an emphasis on technology use and member privacy.

Qualifications

• 1+ year of experience in customer service or related fields.
• Ability to work in a structured environment with performance goals.
• Commitment to member privacy and regulatory compliance.

Responsibilities

• Guide members in understanding pharmacy benefit options.
• Assess customer needs and offer personalized solutions.
• Navigate systems to identify enrollment opportunities.

Skills

Customer service experience

Communication skills

Problem-solving

Empathy

Education

High school diploma or equivalent

Tools

Microsoft Excel

CRM systems

Job description

Centerwell is seeking a Consumer Engagement Representative 1 to oversee enrollment and support members transitioning from retail to mail-order pharmacy services. The role emphasizes understanding pharmacy options and enhancing consumer experiences.

Key responsibilities include guiding members through benefits, assessing needs, and improving call quality. Applicants should have at least a high school diploma and 1 year of relevant experience, with an emphasis on technology use and member privacy.