Remote Patient Engagement Specialist (Pharmacy)

Shields Health Solutions

Washington

Hybrid

USD 25,000 - 36,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) with match

4 weeks PTO

10 paid holidays

Parental leave

Short‑term disability

Professional development

Wellness programs

Job summary

Shields Health Solutions is seeking a Patient Engagement Specialist to be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy.

Location: Remote, Monday – Friday, 8:30 AM – 5:00 PM PST. Compensation: hourly rate of 22.00 with potential quarterly bonus incentives.

Qualifications

3+ years of pharmacy technician experience required (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
Must hold active Washington OR Oregon Pharmacy Technician license.
National certification (CPhT or equivalent) required.

Responsibilities

Coordinate and process medication refills, including data entry and claim adjudication.
Place outbound refill calls and assist patients through the refill request.
Respond to and resolve inbound patient and provider inquiries.
Clarify prescription orders with pharmacists or clinical staff.
Maintain and update patient and prescription data in software systems.
Spot trends, recommend improvements, and support process‑improvement initiatives.
Partner with cross‑functional teams to deliver a seamless patient experience.
Maintain confidentiality and uphold high‑quality service standards.