Remote Patient Enrollment Specialist - CCM/RPM Programs

PharmD Live; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

PharmD Live is a pharmacist-led, technology-enabled healthcare company offering CCM, RPM, and other value-based programs. The Patient Enrollment Specialist will educate patients, drive enrollment, and coordinate care remotely, working with clinics and pharmacies.

The role requires a licensed Medical Assistant and several years of healthcare customer service and enrollment experience. It supports flexible hours and remote work, with an emphasis on accuracy and compliance in a fast-paced,

Qualifications

• Minimum of 3 years of customer service experience in a healthcare or patient-facing environment.
• At least 2 years of medical billing experience, with working knowledge of healthcare workflows.
• 3 or more years of experience in a physician office or medical clinic setting.
• 3+ years of medical clinic experience with demonstrated performance and reliability.
• Prior sales or enrollment experience in healthcare or related industries.
• Must have a Medical Assistant License.

Responsibilities

• Conduct outbound and inbound calls to educate patients on CCM, RPM, and related clinical programs.
• Clearly explain program benefits, eligibility, consent, and expectations.
• Successfully enroll patients during live interactions while addressing objections and questions.
• Schedule patient appointments with clinical pharmacists and care teams.
• Ensure smooth handoffs between enrollment and clinical operations.
• Respond promptly to patient inquiries via phone, voicemail, and email.
• Communicate with provider offices and insurance representatives as needed to support enrollment.
• Accurately document all patient interactions in accordance with CMS, HIPAA, and internal quality standards.
• Ensure consent, eligibility, and enrollment data are complete and audit-ready.
• Partner cross-functionally with clinical, operations, and quality teams.
• Meet or exceed enrollment, call volume, and quality benchmarks.
• Participate in training, coaching, and continuous improvement initiatives.

Skills

Customer service

Healthcare knowledge

Interpersonal skills

Enrollment experience

Self-motivated

Education

Medical Assistant License

Job description

PharmD Live is a pharmacist-led, technology-enabled healthcare company offering CCM, RPM, and other value-based programs. The Patient Enrollment Specialist will educate patients, drive enrollment, and coordinate care remotely, working with clinics and pharmacies.

The role requires a licensed Medical Assistant and several years of healthcare customer service and enrollment experience. It supports flexible hours and remote work, with an emphasis on accuracy and compliance in a fast-paced,