Remote MedTech Tech Support Specialist

BD; Bozeman (MT); Remote; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is a leading global medical technology company, seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues and customer escalations related to ES 1.1x upgrades. You will collaborate with cross-functional teams to ensure timely remediation and maintain high data quality in case notes.

The role requires a strong foundation in SQL, Windows Server, and network concepts, with remote and on-site support as part of a flexible Total Rewards package.

Qualifications

• Bachelor's degree or 3+ years of equivalent experience in CS or related field.
• Experience writing SQL queries and analyzing data (Select/Join statements).
• Experience with SSIS, SQL Reporting Services, and Windows Server administration.

Responsibilities

• Resolve complex, time-sensitive, high-risk customer issues including escalations and downtimes.
• Collaborate with cross-functional teams to coordinate ES 1.1x remediation efforts.
• Document case notes clearly in Salesforce and provide progress updates to customers.

Skills

SQL

SSIS

SQL Reporting Services

Windows Server

VMware

Networking basics

IIS

XML

Education

Bachelor’s degree in Computer Science or related field

Job description

BD is a leading global medical technology company, seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues and customer escalations related to ES 1.1x upgrades. You will collaborate with cross-functional teams to ensure timely remediation and maintain high data quality in case notes.

The role requires a strong foundation in SQL, Windows Server, and network concepts, with remote and on-site support as part of a flexible Total Rewards package.