Remote MedTech Tech Support Specialist

BD; South Dakota Park (SD); Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Health benefits

Dental benefits

401k

Job summary

BD’s Technical Support Specialist 2 role focuses on resolving complex, time-sensitive issues related to ES 1.1x upgrades and implementations. You will collaborate with a cross-functional upgrade team, manage escalations, ensure regulatory compliance, and document cases in Salesforce with high data quality.

Strong SQL skills, Windows Server administration, and familiarity with BD products in hospital IT environments are required, with on-going training and opportunities for broader

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).

Responsibilities

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support.
• Customer Service Support
• Service Orientation, Initiative, & Quality
• Applies knowledge of support service operations to answer inbound calls, callbacks, and escalations on the 1.1x Channel.
• Acts with customers in mind when choosing and utilizing Phone and/or Email communication channels.
• Demonstrates effective use of phone and email for communication channel.
• Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes.

Skills

SQL

SSIS

SQL Reporting Services

Windows Server

Networking

IIS / Web Apps

Group Policies

VMware

Logs analysis

Customer support

Education

Bachelor’s degree / 3+ years experience

Job description

BD’s Technical Support Specialist 2 role focuses on resolving complex, time-sensitive issues related to ES 1.1x upgrades and implementations. You will collaborate with a cross-functional upgrade team, manage escalations, ensure regulatory compliance, and document cases in Salesforce with high data quality.

Strong SQL skills, Windows Server administration, and familiarity with BD products in hospital IT environments are required, with on-going training and opportunities for broader