Remote MedTech Technical Support Specialist

BD; Juneau (AK); Hybrid; USD 44,000 - 71,000; Full time

Job summary

BD is a leading medical technology company providing CSC support for ES 1.1x upgrade and implementation. The Technical Support Specialist 2 role focuses on complex, time-sensitive issues, escalations, and ensuring regulatory adherence while collaborating with ES upgrade teams.

The position emphasizes strong SQL, Windows, and data-review skills, with in-office presence most weeks and remote work options described. Training includes a mix of eLearning and hands-on shadowing.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).

Responsibilities

• Answer inbound calls, callbacks, and escalations on the 1.1x Channel.
• Communicate clearly via Phone and Email channels.
• Document case notes with high data quality and integrity (Salesforce).
• Provide proactive progress updates to customers and gather feedback.
• Manage cases effectively to ensure a quality customer experience.
• Understand BD products in customer environments and how they integrate with pharmacy workflows.

Skills

SQL queries

Troubleshooting

Customer support

Communication

Education

Bachelor’s degree in Computer Science/Electronic Technologies

Tools

SQL

SSIS

SQL Reporting Services

Windows Server

VMware

IIS

Job description

BD is a leading medical technology company providing CSC support for ES 1.1x upgrade and implementation. The Technical Support Specialist 2 role focuses on complex, time-sensitive issues, escalations, and ensuring regulatory adherence while collaborating with ES upgrade teams.

The position emphasizes strong SQL, Windows, and data-review skills, with in-office presence most weeks and remote work options described. Training includes a mix of eLearning and hands-on shadowing.