Remote MedTech Systems Support Specialist

BD; Tallahassee (FL); Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

None

Job summary

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. The role requires understanding BD Medstation systems, server to station, and integrated connections to other BD products.

Candidates should have a Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience, plus 2+ years of Microsoft SQL experience.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years)
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS exposure/experience
• SQL Reporting Services
• Windows Server (2008+) and Desktop Administration (Win7+)
• Networking topology, terminology, commands
• IIS and Web Application Administration
• Group Policies Terminology and Administration
• VMWare Terminology and Administration
• Understanding of XML language (1+ years)
• Review application and OS logs (2+ years)
• Flexible in working hours to meet the needs of the remediation team/schedule
• Remote position working from home office

Responsibilities

• Assist in resolving complex, time-sensitive, high-risk issues including customer escalations and site downtime.
• Remote troubleshooting and dispatching cases to field service technicians.
• Collaborate with ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Maintain and expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support.
• Provide CSC support to internal peers related to ES 1.1x upgrade and remediation efforts.

Skills

Service orientation

Communication

Team collaboration

Problem solving

Education

Bachelor’s degree in Computer Science/Electronic Technologies

3+ years of equivalent experience

Tools

SQL

SSIS

SQL Server

SQL Reporting Services

IIS

VMware

XML

Job description

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. The role requires understanding BD Medstation systems, server to station, and integrated connections to other BD products.

Candidates should have a Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience, plus 2+ years of Microsoft SQL experience.