Remote MedTech Support Engineer ES1.1x

BD; Virginia Beach (VA); Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Job summary

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. You will work on the ES 1.1x remediation with an on-site/hybrid schedule and collaborate with field service and ES upgrade teams.

Requirements include a Bachelor’s in CS or 3+ years’ equivalent, strong SQL/SSIS experience, Windows Server, IIS, VMware, Networking, and XML knowledge.

Qualifications

• Bachelor’s degree in Computer Science or related field or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years) and ability to write queries (SELECT/JOIN) within complex databases.
• Experience with SSIS, SQL Reporting Services, Windows Server and Desktop Administration.
• Knowledge of IW/ IIS, VMWARE, XML, and basic networking concepts.
• Comfort with remote troubleshooting and handling escalations in a fast-paced environment.

Responsibilities

• Provide CSC support for ES 1.1x upgrade and remediation efforts.
• Collaborate with cross-functional ES upgrade team for timely communication.
• Ensure regulatory compliance for ES 1.1x remediation.
• Maintain and expand knowledge to troubleshoot BD products in customer environments.
• Document case notes with clear, accurate detail and maintain data quality.

Skills

SQL

SSIS

Windows Server

IIS

VMware

XML

Remote troubleshooting

Customer support

Education

Bachelor's degree in Computer Science

Tools

SQL Server

SQL Reporting Services

Active Directory

Group Policies

Networking concepts

DV Tooling (ES 1.1x)

Job description

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. You will work on the ES 1.1x remediation with an on-site/hybrid schedule and collaborate with field service and ES upgrade teams.

Requirements include a Bachelor’s in CS or 3+ years’ equivalent, strong SQL/SSIS experience, Windows Server, IIS, VMware, Networking, and XML knowledge.