Remote MedTech Support Engineer ES 1.1x Specialist

BD; Kansas City (MO); Hybrid; USD 44,000 - 71,000; Full time

Job summary

BD is seeking a Technical Support Specialist 2 (TSS-2) to resolve complex, time-sensitive issues, including customer escalations and ES 1.1x remediation. The role requires strong SQL/DB tooling knowledge and collaboration with cross-functional upgrade teams.

Remote work from home is offered, but BD maintains on-site collaboration with a minimum in-office presence. Training will be provided to cover ES 1.1x knowledge and BD processes.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience
• SQL Reporting Services
• Windows Server (2008+) and Desktop Administration (Win7+)
• Networking topology, terminology, commands
• IIS and Web Application Administration
• Group Policies Terminology and Administration
• VMWare Terminology and Administration
• Application Installation and Troubleshooting
• Ports (Networking/OS)
• Understanding of XML language (1+ years)
• Ability to review application and OS logs (2+ years)

Responsibilities

• Provide CSC support for ES 1.1x upgrade and remediation projects.
• Collaborate with ES 1.1x upgrade team for timely support.
• Maintain regulatory compliance related to ES 1.1x remediation.
• Document cases with high-quality notes in Salesforce.
• Provide customer updates and gather feedback to ensure needs are met.
• Complete required training within deadlines and demonstrate BD values.
• Remote work from home office with occasional in-office requirements.

Skills

SQL experience

SQL queries

SSIS

SQL Reporting Services

Windows Server

Networking basics

IIS

VMware

XML

Log analysis

Education

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

SQL

SSIS

SQL Server

Windows Server

IIS

VMware

Job description

BD is seeking a Technical Support Specialist 2 (TSS-2) to resolve complex, time-sensitive issues, including customer escalations and ES 1.1x remediation. The role requires strong SQL/DB tooling knowledge and collaboration with cross-functional upgrade teams.

Remote work from home is offered, but BD maintains on-site collaboration with a minimum in-office presence. Training will be provided to cover ES 1.1x knowledge and BD processes.