Remote MedTech Recall Coordinator | Customer Outreach

Novasyte LLC (USA7); Carlsbad (CA); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA/MedTech is seeking a recall coordination specialist to contact potentially affected facilities, provide upgrade information, troubleshoot, and document interactions. The role supports voluntary product recalls and ensures compliance with messaging protocols.

The position offers remote work from a home office, equipment provided, and opportunities across time zones. Base pay ranges from $27 to $30 per hour, with potential incentives; IQVIA is an equal opportunity employer.

Qualifications

• Education: High School Diploma/GED/AA (preferred but not required)
• Customer service or related experience preferred
• Polite, professional phone demeanor required
• Attention to detail and documentation quality
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills required
• Remote work from home office required; equipment provided
• Ability to work across all time zones during business hours if needed

Responsibilities

• Conduct outbound calls to notify potentially affected facilities
• Maintain appropriate level of confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

Skills

Customer service

Phone demeanor

Attention to detail

Follow directions

Healthcare experience

Recall experience

Technical software skills

Remote work readiness

Time zone coordination

Education

High School Diploma/GED/AA

Job description

IQVIA/MedTech is seeking a recall coordination specialist to contact potentially affected facilities, provide upgrade information, troubleshoot, and document interactions. The role supports voluntary product recalls and ensures compliance with messaging protocols.

The position offers remote work from a home office, equipment provided, and opportunities across time zones. Base pay ranges from $27 to $30 per hour, with potential incentives; IQVIA is an equal opportunity employer.