Veteran-Focused Medical Support Assistant (FT, Federal)

Aptive Resources; Fort William Henry Harrison (MT); On-site; USD 42,000 - 64,000; Full time

Job summary

Aptive Resources is recruiting Medical Support Assistants to support the Department of Veterans Affairs across the Rocky Mountain Network (VISN 19). You will be the administrative backbone, ensuring veterans are scheduled, seen, and followed up on without items slipping through the cracks.

The role involves scheduling, EMR management, and coordination with Veterans and clinical staff to resolve issues, within a long-term federal contract and full-time schedule.

Qualifications

• High school diploma or equivalent (required).
• Experience in a medical office, clinic, or hospital administrative role (scheduling preferred).
• Working knowledge of medical terminology and electronic medical records (VistA/CPRS or Cerner a plus).
• Strong customer service and communication skills—interaction with Veterans daily.
• Ability to pass a federal background investigation (Tier 1/Low Risk; no security clearance).
• U.S. work authorization; must be able to obtain a VA PIV badge.

Responsibilities

• Schedule patient appointments and coordinate calendars for providers and clinics.
• Track, review, and respond to electronic orders, consults, and other items in the VA EMR.
• Support the care and treatment of Veterans through accurate, timely administrative processing.
• Communicate with Veterans, clinical staff, and other departments to resolve scheduling and consult issues.
• Maintain accurate records in accordance with VA policies and privacy requirements (HIPAA/Privacy Act).

Skills

Scheduling

Medical terminology

EMR systems

Customer service

Background check

Work authorization

PIV badge

Tools

VistA/CPRS

Cerner

Job description

Aptive Resources is recruiting Medical Support Assistants to support the Department of Veterans Affairs across the Rocky Mountain Network (VISN 19). You will be the administrative backbone, ensuring veterans are scheduled, seen, and followed up on without items slipping through the cracks.

The role involves scheduling, EMR management, and coordination with Veterans and clinical staff to resolve issues, within a long-term federal contract and full-time schedule.