Remote Medical Support Assistant – Scheduling & Referrals

Jamison Professional Services, Inc.; Sheridan (WY); On-site; USD 26,000 - 29,000; Full time

Job summary

Jamison Professional Services, Inc. seeks a Medical Support Assistant for a remote role in Sheridan, WY.

Responsibilities include scheduling appointments, coordinating community care referrals, and maintaining patient information while delivering high-quality customer service in support of VA healthcare operations. The position requires a High School Diploma or GED, at least 6 months of customer service experience, familiarity with medical terminology, and EMR/EHR experience.

Qualifications

• High School diploma or GED required.
• Minimum 6 months of customer service experience.
• Typing speed 50+ wpm.
• Experience with medical scheduling or healthcare administration.
• Ability to work independently in remote environment.
• Knowledge of medical terminology.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA policies.
• Process Community Care referrals using VA systems.
• Maintain accurate patient demographic information.
• Coordinate care with community healthcare providers.
• Answer incoming calls professionally and provide excellent customer service.
• Respond to patient and provider inquiries regarding services.
• Document information accurately within VA EHR systems.
• Monitor consults and appointment status to ensure timely completion.
• Utilize Microsoft Office Suite and VA applications daily.
• Maintain HIPAA compliance and protect sensitive patient information.

Skills

Customer service

Typing 50+ wpm

Medical terminology

Verbal & written communication

Computer proficiency

Remote work

EMR/EHR experience

Call center experience

VA systems CPRS/VistA

Scheduling

Education

High School Diploma or GED

Tools

Microsoft Office Suite

EMR/EHR systems

VA CPRS/VistA

Job description

Jamison Professional Services, Inc. seeks a Medical Support Assistant for a remote role in Sheridan, WY.

Responsibilities include scheduling appointments, coordinating community care referrals, and maintaining patient information while delivering high-quality customer service in support of VA healthcare operations. The position requires a High School Diploma or GED, at least 6 months of customer service experience, familiarity with medical terminology, and EMR/EHR experience.