Remote Medical Support Assistant - Scheduling & Records

Shell Lubricants Hub Hamburg; Birmingham (AL); Remote; USD 35,000 - 45,000; Full time

Job summary

Shell Lubricants Hub Hamburg is seeking a Remote Medical Support Assistant to provide critical support across VAMC facilities. This remote position requires residing in Birmingham, AL for occasional on-site training.

The ideal candidate will possess strong clerical and customer service skills, with knowledge of medical terminology. Responsibilities include managing appointments, providing support at various medical centers, and ensuring compliance with reimbursement processes.

Qualifications

• Must be a U.S. citizen with the ability to communicate effectively in English.
• Ability to utilize computer programs and type at least 40–50 wpm.
• Experience in clerical or administrative roles with an educational background.

Responsibilities

• Schedule, cancel, and reschedule patient appointments.
• Provide reception support and manage incoming/outgoing calls.
• Scan documents into an Electronic Medical Record (EMR) system.

Skills

Clerical skills

Customer service experience

Medical terminology knowledge

Education

One year of education above high school

Tools

Computer programs (spreadsheets, word processing)

Job description

Shell Lubricants Hub Hamburg is seeking a Remote Medical Support Assistant to provide critical support across VAMC facilities. This remote position requires residing in Birmingham, AL for occasional on-site training.

The ideal candidate will possess strong clerical and customer service skills, with knowledge of medical terminology. Responsibilities include managing appointments, providing support at various medical centers, and ensuring compliance with reimbursement processes.