Remote Medical Intake Specialist Bilingual English/Spanish

INDIGO; Hayward Park (CA); Hybrid; USD 28,000 - 40,000; Full time

Job summary

INDIGO is seeking a non-clinical, hybrid healthcare role focused on patient interactions and medical-record organization. You will collect histories, document thoroughly, and ensure records are accurate for physician review. Training and templates support consistent workflows.

The role involves remote work with one in-person onboarding week at our San Mateo location, and a hybrid schedule requiring one day per week in the office. Fluency in Spanish is required.

Qualifications

• Outbound calls with patients in English and Spanish to gather detailed medical histories.
• Listen actively and document information using templates and internal systems.
• Review medical records for completeness and consistency.

Responsibilities

• Conduct outbound calls with patients to gather medical histories in English and Spanish.
• Document information accurately using templates and internal systems.
• Review and organize medical records to ensure quality and completeness.
• Ensure histories are thorough and easy for physicians to interpret.
• Follow established workflows and protocols.
• Collaborate with operations to improve processes.

Skills

Bilingual English/Spanish

Communication skills

Empathy

Documentation

Tools

CRM systems

Medical records software

Job description

INDIGO is seeking a non-clinical, hybrid healthcare role focused on patient interactions and medical-record organization. You will collect histories, document thoroughly, and ensure records are accurate for physician review. Training and templates support consistent workflows.

The role involves remote work with one in-person onboarding week at our San Mateo location, and a hybrid schedule requiring one day per week in the office. Fluency in Spanish is required.