Remote Healthcare Intake Specialist - Bilingual

INDIGO; San Jose (CA); Hybrid; USD 30,000 - 47,000; Full time

Job summary

INDIGO is seeking a non-clinical, hybrid healthcare role focused on patient interactions and medical record accuracy. You will speak with patients, collect histories in English and Spanish, and ensure medical records are complete and well-organized.

The position offers structured onboarding and training, with one week of in-person onboarding at our San Mateo location. Remote scheduling is available, and we offer both hourly and salaried positions.

Qualifications

• Outbound calls with patients in English and Spanish.
• Structured documentation using templates and internal systems.
• Attention to medical histories and records accuracy.

Responsibilities

• Conduct outbound calls with patients in English and Spanish to gather medical histories.
• Document information with high accuracy using templates and internal systems.
• Review medical records for completeness and consistency.
• Organize and standardize medical information to meet quality standards.
• Ensure histories are thorough and easy for physicians to interpret.
• Follow established workflows and documentation protocols.
• Collaborate with operations to improve processes and quality.

Skills

Bilingual English/Spanish

Job description

INDIGO is seeking a non-clinical, hybrid healthcare role focused on patient interactions and medical record accuracy. You will speak with patients, collect histories in English and Spanish, and ensure medical records are complete and well-organized.

The position offers structured onboarding and training, with one week of in-person onboarding at our San Mateo location. Remote scheduling is available, and we offer both hourly and salaried positions.