Bilingual Healthcare Scheduling Coordinator

INDIGO; San Jose (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

INDIGO is seeking a Scheduling Coordinator to manage appointments and ensure clear communication among patients, partners, and clinicians. You will optimize calendars, maintain accurate records, and support a smooth patient journey in a fast-paced healthcare startup.

You will thrive if you are detail-oriented, organized, and comfortable using scheduling tools and EHR/CRM platforms. English and Spanish proficiency is a plus in serving diverse patients and providers.

Qualifications

• 1-3 years in a customer-facing role in healthcare or startup environment.
• Excellent written and verbal communication in English (and Spanish preferred).
• Enjoy problem solving and untangling complex schedules.
• Detail oriented and committed to getting things right the first time.
• Comfortable using modern digital tools and learning new software.

Responsibilities

• Coordinate complex appointment calendars while adhering to service standards.
• Communicate professionally via phone, email, and our digital platforms in English and Spanish.
• Collect and confirm necessary information from external parties to schedule consults.
• Escalate urgent scheduling needs or conflicts to the operations team.
• Ensure documentation is updated accurately in our systems.
• Identify workflow bottlenecks and suggest improvements to efficiency.
• Work closely with the operations team to ensure a seamless patient journey.

Skills

Customer-facing

Communication

Attention to detail

Organization

Problem solving

Time management

Bilingual English/Spanish

Tools

Scheduling software

EHR systems

CRM platforms

Job description

INDIGO is seeking a Scheduling Coordinator to manage appointments and ensure clear communication among patients, partners, and clinicians. You will optimize calendars, maintain accurate records, and support a smooth patient journey in a fast-paced healthcare startup.

You will thrive if you are detail-oriented, organized, and comfortable using scheduling tools and EHR/CRM platforms. English and Spanish proficiency is a plus in serving diverse patients and providers.