Remote Bilingual Medical Intake Specialist

INDIGO; Los Angeles (CA); Hybride; USD 29 000 - 40 000; Plein temps

Résumé du poste

INDIGO is hiring for a non-clinical, remote healthcare role. You will speak directly with patients, collect medical histories, and ensure records are accurate using templates and training.

The position offers a structured onboarding, with one week in-person in Pasadena, and a hybrid setup transitioning to remote after ramping. You will conduct outbound calls in English and Spanish, document with precision, and collaborate with the operations team to improve processes while maintaining

Qualifications

• Outbound calls to collect detailed medical histories in English and Spanish.
• Document information with high accuracy using templates and internal systems.
• Review medical records for completeness and clarity.
• Organize medical information to meet quality standards.
• Ensure thorough patient histories for physicians' interpretation.
• Follow established workflows and documentation protocols.
• Collaborate with the operations team to improve processes and quality.

Responsabilités

• Conduct outbound calls with patients to gather detailed medical and injury histories.
• Listen actively and document information with high accuracy using templates and systems.
• Review medical records for completeness, clarity, and consistency.
• Organize and standardize medical information to meet quality standards.
• Ensure patient histories are thorough and easy for physicians to interpret.
• Follow established workflows and documentation protocols.
• Partner with the operations team to improve processes and quality.

Connaissances

Spanish language fluency

Bilingual English/Spanish

Attention to detail

Description du poste

INDIGO is hiring for a non-clinical, remote healthcare role. You will speak directly with patients, collect medical histories, and ensure records are accurate using templates and training.

The position offers a structured onboarding, with one week in-person in Pasadena, and a hybrid setup transitioning to remote after ramping. You will conduct outbound calls in English and Spanish, document with precision, and collaborate with the operations team to improve processes while maintaining