Remote Medical Intake Specialist — Bilingual (Spanish)

INDIGO; Hayward Park (CA); Hybrid; USD 33,000 - 36,000; Full time

Job summary

INDIGO is a patient-centered healthcare startup seeking a non-clinical role focused on collecting medical histories and organizing records. You will work remotely, communicating with patients in English and Spanish, and will be trained with templates to ensure accurate documentation.

One week of in-person onboarding is required at the San Mateo location, followed by a hybrid schedule with one day in-office. The role emphasizes precision, empathy, and adherence to processes.

Qualifications

• Fluency in Spanish is required.
• Remote schedule with in-person onboarding at San Mateo.
• Hybrid role with one day in the San Mateo office.
• Excellent attention to detail and patient communication.
• Ability to follow structured workflows and templates.

Responsibilities

• Conduct outbound calls with patients to gather detailed medical and injury histories in English and Spanish.
• Listen actively and document information with a high level of accuracy using structured templates and internal systems.
• Review medical records for completeness, clarity, and internal consistency.
• Organize and standardize medical information to meet quality and documentation standards.
• Ensure patient histories are thorough, consistent, and easy for physicians to interpret.
• Follow established workflows and documentation protocols.
• Partner with the operations team to continuously improve processes and quality.

Skills

Fluency in Spanish

Education

Healthcare administrative experience

Job description

INDIGO is a patient-centered healthcare startup seeking a non-clinical role focused on collecting medical histories and organizing records. You will work remotely, communicating with patients in English and Spanish, and will be trained with templates to ensure accurate documentation.

One week of in-person onboarding is required at the San Mateo location, followed by a hybrid schedule with one day in-office. The role emphasizes precision, empathy, and adherence to processes.