Remote Medical Billing Support Specialist

Remote Jobs; Woodbridge (VA); Remote; USD 19,000 - 21,000; Full time

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to help patients navigate billing questions with professionalism, patience, and care. This remote role is open to residents in multiple states and offers a Monday–Friday schedule from 9:00am to 6:00pm EST with a base pay of $14/hour plus a night/weekend differential of $1/hour.

You will answer calls, explain statements, process payments over the phone, and meticulously document interactions.

Qualifications

• 1 year of call center or customer service/office experience
• Strong verbal and written communication skills
• Basic computer skills and the ability to learn new systems
• Excellent attention to detail and accurate documentation skills
• Ability to multitask and process information efficiently
• A calm, professional approach when handling challenging calls
• A patient-focused attitude and a commitment to quality customer service

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to help patients navigate billing questions with professionalism, patience, and care. This remote role is open to residents in multiple states and offers a Monday–Friday schedule from 9:00am to 6:00pm EST with a base pay of $14/hour plus a night/weekend differential of $1/hour.

You will answer calls, explain statements, process payments over the phone, and meticulously document interactions.