Remote Medical Billing Support Specialist

Remote Jobs; Raleigh (NC); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Shift differential

Paid training

Remote work

Full-time role

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions from a remote location. You will handle inbound calls, explain statements, and guide patients through billing processes.

Requirements include 1 year of call center or customer service experience, strong communication, and basic computer skills. The position offers paid training, full-time hours, and a shift differential for nights and weekends.

Qualifications

• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Communication skills

Multitasking

Attention to detail

Calm professional approach

Education

1 year call center or customer service experience

Tools

Basic computer skills

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions from a remote location. You will handle inbound calls, explain statements, and guide patients through billing processes.

Requirements include 1 year of call center or customer service experience, strong communication, and basic computer skills. The position offers paid training, full-time hours, and a shift differential for nights and weekends.