Remote Medical Billing Support Specialist

Remote Jobs; Augusta (GA); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to help patients navigate their billing questions from a remote location. You will handle inbound calls, explain statements, and assist with payments with care and accuracy.

The role is full-time, 9:00am–6:00pm EST, Mon–Fri, with a $14/hour base plus a $1 shift differential for nights and weekends. Training is paid; AI tools may assist in the process, but final hiring decisions remain human-led.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Call center

Communication

Computer skills

Attention to detail

Multitasking

Professional demeanor

Patient-focused

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to help patients navigate their billing questions from a remote location. You will handle inbound calls, explain statements, and assist with payments with care and accuracy.

The role is full-time, 9:00am–6:00pm EST, Mon–Fri, with a $14/hour base plus a $1 shift differential for nights and weekends. Training is paid; AI tools may assist in the process, but final hiring decisions remain human-led.