Remote Medical Billing Support Specialist

Remote Jobs; Rapid City (SD); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions in a remote role open to residents of specified states. You will handle inbound calls, document interactions, and guide customers through statements and payments.

The role pays $14 per hour with a $1 night/weekend differential, works 9:00am-6:00pm EST, Mon-Fri, and is a full-time 40-hour position with paid training. AI tools may be used in recruitment.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and ability to learn new systems.
• Excellent attention to detail and accurate documentation.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and commitment to quality service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Call center experience

Communication skills

Computer literacy

Attention to detail

Multitasking

Professional demeanor

Patient focus

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions in a remote role open to residents of specified states. You will handle inbound calls, document interactions, and guide customers through statements and payments.

The role pays $14 per hour with a $1 night/weekend differential, works 9:00am-6:00pm EST, Mon-Fri, and is a full-time 40-hour position with paid training. AI tools may be used in recruitment.