Remote Medical Billing Support Specialist

Remote Jobs; Erie (Erie County); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions. This remote role is available to residents in specified states and offers a shift from 9:00am to 6:00pm (EST), Monday through Friday, with paid training of about one week.

The position pays $14 per hour with a $1 differential for nights and weekends, and is an equal opportunity employer.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions. This remote role is available to residents in specified states and offers a shift from 9:00am to 6:00pm (EST), Monday through Friday, with paid training of about one week.

The position pays $14 per hour with a $1 differential for nights and weekends, and is an equal opportunity employer.