Remote Medical Billing Support Specialist

Remote Jobs; Sheboygan (WI); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Shift differential

Paid training

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to remotely assist patients with billing questions. This role supports callers across multiple states, delivering professional service and accurate documentation of interactions.

The position offers a standard daytime shift, paid training, and a full-time schedule. This role emphasizes patient-focused support and the use of billing systems to resolve inquiries efficiently.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Customer service experience

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to remotely assist patients with billing questions. This role supports callers across multiple states, delivering professional service and accurate documentation of interactions.

The position offers a standard daytime shift, paid training, and a full-time schedule. This role emphasizes patient-focused support and the use of billing systems to resolve inquiries efficiently.