Remote Medical Billing Support Specialist

Remote Jobs; Davenport (IA); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is hiring a Medical Billing Customer Service Representative to work remotely with the ability to assist patients over the phone and via email. You’ll handle statements, insurance questions, and payments while maintaining accuracy and empathy.

Ideal candidates bring at least a year in a call center or customer service role, excellent communication, and a patient-focused mindset. The role offers daytime EST hours and a full-time schedule with paid training.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and ability to learn new systems.
• Excellent attention to detail and accurate documentation.
• Ability to multitask and process information efficiently.
• Calm, professional approach during challenging calls.
• Patient-focused attitude and commitment to quality service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Call center

Communication

Basic computer skills

Attention to detail

Multitasking

Professional demeanor

Patient-focused service

Job description

Five Star Solutions is hiring a Medical Billing Customer Service Representative to work remotely with the ability to assist patients over the phone and via email. You’ll handle statements, insurance questions, and payments while maintaining accuracy and empathy.

Ideal candidates bring at least a year in a call center or customer service role, excellent communication, and a patient-focused mindset. The role offers daytime EST hours and a full-time schedule with paid training.