Remote Medical Billing Customer Support Specialist

Remote Jobs; San Antonio (TX); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Shift differential

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to guide patients through billing questions with empathy. This remote role supports customers across several states, operating hours 9:00am-6:00pm EST, Monday through Friday, with paid training.

You will handle inbound calls, explain statements, process payments, document interactions, and escalate issues as needed, while maintaining accuracy and a patient-focused approach.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Call center experience

Excellent communication skills

Basic computer skills

Attention to detail

Multitasking

Professional demeanor

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to guide patients through billing questions with empathy. This remote role supports customers across several states, operating hours 9:00am-6:00pm EST, Monday through Friday, with paid training.

You will handle inbound calls, explain statements, process payments, document interactions, and escalate issues as needed, while maintaining accuracy and a patient-focused approach.