Remote Medical Billing Customer Support Specialist

Remote Jobs; New Orleans (LA); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Shift differential

Paid Training

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions in a remote role available to residents in multiple U.S. states, including Louisiana.

The job offers full-time hours, 9:00am–6:00pm EST, with an extra $1/hr night/weekend differential and paid training. Responsibilities include handling inbound calls, explaining billing details, processing payments over the phone, and documenting interactions with customers.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Call center experience

Communication

Basic computer skills

Attention to detail

Multitasking

Professional demeanor

Patient focus

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions in a remote role available to residents in multiple U.S. states, including Louisiana.

The job offers full-time hours, 9:00am–6:00pm EST, with an extra $1/hr night/weekend differential and paid training. Responsibilities include handling inbound calls, explaining billing details, processing payments over the phone, and documenting interactions with customers.