Remote Medicaid Member Support Specialist

Conduent State Healthcare, LLC; New Mexico; Remote; USD 44.083.000 - 49.594.000; Vollzeit

Benefits dieser Stelle

Benefits from day one

Paid time off

Paid training

Equipment provided

Career growth

Zusammenfassung

Conduent State Healthcare, LLC is seeking a Call Center Representative for Medicaid Member Support. This remote role requires residing within 60 miles of Columbia, SC, and offers a 40-hour workweek at $16 per hour.

You will handle escalated inquiries, provide high-quality service, and document interactions in a fast-paced call center environment. The ideal candidate has 1+ year call center experience, strong communication skills, and proficiency with multiple systems.

Qualifikationen

• Requires high school diploma or equivalent.
• 1+ year call center or telephone customer service experience preferred.
• Must pass Call Center – Service Skills Assessment and Internet Speed test.

Aufgaben

• Respond to Medicaid member inquiries in a call center using scripts and procedures.
• Gather information, assess caller needs, research, resolve inquiries, document calls.
• Explain member eligibility and assist with completing Medicaid applications and status updates.
• Follow policies and escalate as needed.
• Advocate for Medicaid members to meet their needs.

Kenntnisse

Customer service

Call center experience

Communication skills

Problem solving

Ausbildung

High School Diploma or equivalent

Tools

Call center software

Jobbeschreibung

Conduent State Healthcare, LLC is seeking a Call Center Representative for Medicaid Member Support. This remote role requires residing within 60 miles of Columbia, SC, and offers a 40-hour workweek at $16 per hour.

You will handle escalated inquiries, provide high-quality service, and document interactions in a fast-paced call center environment. The ideal candidate has 1+ year call center experience, strong communication skills, and proficiency with multiple systems.