Remote Medicaid Member Support Specialist

Conduent State Healthcare, LLC; West Virginia; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Benefits from day one

PerkSpot – Employee discount program

Paid time off

Paid holidays

Paid training

Equipment provided

Career growth opportunities

No weekend

Job summary

Conduent State Healthcare, LLC is hiring a Call Center Representative for Medicaid Member Support. This remote role requires residing within 60 miles of Columbia, SC; the position offers a 40-hour work week and a pay rate of $16.00 per hour.

You will handle escalated inquiries, deliver high-quality service, and assist with Medicaid applications while meeting performance goals. The role emphasizes navigating multiple systems, providing accurate information, and advocating for members in a

Qualifications

• Must be 18 years or older and eligible to work in the United States.
• Minimum 1 year of call center or telephone customer service experience.
• Strong computer literacy and ability to use multiple programs and navigate screens.

Responsibilities

• Respond to Medicaid member inquiries in a call center using standard scripts.
• Gather information, assess caller needs, research, resolve inquiries, and document calls.
• Explain member eligibility and assist with completing Medicaid applications and status updates.
• Follow policies on call handling and escalations; advocate for members.
• Navigate across multiple systems to review information and document accordingly.

Skills

Call center experience

Customer service

Communication

Problem solving

Education

High School Diploma

Job description

Conduent State Healthcare, LLC is hiring a Call Center Representative for Medicaid Member Support. This remote role requires residing within 60 miles of Columbia, SC; the position offers a 40-hour work week and a pay rate of $16.00 per hour.

You will handle escalated inquiries, deliver high-quality service, and assist with Medicaid applications while meeting performance goals. The role emphasizes navigating multiple systems, providing accurate information, and advocating for members in a