Remote Medicaid Member Support Specialist

Conduent State Healthcare, LLC; Louisiana (MO); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

PerkSpot discount program

Paid time off & holidays

Paid training

Equipment provided

Career growth & advancement

Supportive & inclusive environment

No weekends

4-week training

Job summary

Conduent State Healthcare, LLC is seeking a Call Center Representative – Medicaid Member Support to deliver exceptional customer service in a fast-paced, multi-system call center. You will handle escalated inquiries, guide members through Medicaid applications, and document interactions accurately.

This full-time, remote role requires residence within 60 miles of Columbia, SC, offers 40 hours per week, and pays $16.00 per hour with benefits starting day one.

Qualifications

• Minimum 1 year of call center or telephone customer service experience.
• Ability to use multiple programs and navigate several screens.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to Medicaid member inquiries in a call center using scripts and procedures.
• Gather information, assess needs, research, resolve inquiries, and document calls.
• Explain member eligibility and assist with Medicaid applications and status updates.
• Follow policies for call handling and escalations; advocate for members.

Skills

Call center experience

Customer service

Multi-system navigation

Assessment and escalation handling

Education

High School Diploma or equivalent

Job description

Conduent State Healthcare, LLC is seeking a Call Center Representative – Medicaid Member Support to deliver exceptional customer service in a fast-paced, multi-system call center. You will handle escalated inquiries, guide members through Medicaid applications, and document interactions accurately.

This full-time, remote role requires residence within 60 miles of Columbia, SC, offers 40 hours per week, and pays $16.00 per hour with benefits starting day one.