Remote Medicaid Member Support Specialist

Conduent; United States; Remote; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid training

Equipment provided

Full benefits package

Employee discount program

Job summary

Conduent is seeking a Call Center Representative for Medicaid Member Support. This remote role requires residing within 60 miles of Columbia, SC, with a starting pay of $16.00 per hour and a full-time schedule (40 hrs/week).

Training lasts 4 weeks, with 8:30 am-5:00 pm EST hours, after which an 8-hour shift during hours of operation follows. The position includes paid training, equipment provided, and a comprehensive benefits package.

Qualifications

• Must be 18+ years old with a high school diploma or GED.
• Minimum 1 year of call center or related customer service experience.
• Computer literacy and ability to use multiple programs.
• Must pass pre-employment screening.
• Must pass Call Center – Service Skills Assessment and Internet Speed test.

Responsibilities

• Answer calls and provide product information to Medicaid members.
• Gather information, assess caller needs, research, resolve inquiries, document calls.
• Explain member eligibility and help with Medicaid applications and status updates.
• Follow policies on call handling and escalation procedures.
• Advocate for Medicaid members to ensure needs are met.
• Navigate multiple screens across applications to retrieve information.

Skills

Call center experience

Medical insurance knowledge

Communication skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Computer literacy

Job description

Conduent is seeking a Call Center Representative for Medicaid Member Support. This remote role requires residing within 60 miles of Columbia, SC, with a starting pay of $16.00 per hour and a full-time schedule (40 hrs/week).

Training lasts 4 weeks, with 8:30 am-5:00 pm EST hours, after which an 8-hour shift during hours of operation follows. The position includes paid training, equipment provided, and a comprehensive benefits package.