Remote Medicaid Member Support Specialist

Conduent State Healthcare, LLC; Mississippi; Remoto; USD 21.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits from day one (medical, dental

Vision coverage

Paid time off

Paid training

Equipment provided

Descrizione del lavoro

Conduent is hiring a Call Center Representative – Medicaid Member Support. This full-time, remote-friendly role serves the South Carolina region within 60 miles of Columbia, SC, at $16.00 per hour, with a 40-hour work week and paid training.

You will handle Medicaid inquiries, guide members through applications, verify eligibility, document calls, and resolve issues while meeting performance goals in a fast-paced environment.

Competenze

• Must be 18+ and legally authorized to work in the United States.
• High School Diploma or equivalent required.
• Minimum 1 year of call center or telephone customer service experience preferred.
• Must pass pre-employment screening and speed/internet assessments.
• Ability to navigate multiple screens and use several programs.

Mansioni

• Respond to Medicaid member inquiries in a call center environment using standard scripts.
• Gather information, assess caller needs, research, and document calls.
• Provide information on member eligibility and assist with Medicaid applications and status updates.
• Follow policies on call handling and escalation.
• Advocate for Medicaid members to ensure needs are met.

Conoscenze

Customer service

Communication

Multitasking

Computer literacy

Call center experience

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Conduent is hiring a Call Center Representative – Medicaid Member Support. This full-time, remote-friendly role serves the South Carolina region within 60 miles of Columbia, SC, at $16.00 per hour, with a 40-hour work week and paid training.

You will handle Medicaid inquiries, guide members through applications, verify eligibility, document calls, and resolve issues while meeting performance goals in a fast-paced environment.