Remote Medicaid Member Support Specialist

Conduent State Healthcare, LLC; Nebraska; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off and holidays

Paid training

Equipment provided

Career growth opportunities

No weekend

Job summary

Conduent is hiring a Call Center Representative – Medicaid Member Support to deliver exceptional customer service in a fast-paced environment. You will handle escalated issues, assist with Medicaid applications, and ensure member satisfaction while meeting performance goals.

The role requires 1 year of call center experience, strong communication skills, and the ability to work remotely within the United States. Comprehensive benefits packages and paid training are offered.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or an equivalent of education required.
• Must be able to submit to a pre-employment screening.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• A minimum of 1-year call center experience in telephone customer service or related experience.
• Computer literacy and ability to use multiple programs and navigate multiple screens.
• Comfortable working within established processes and procedures.

Responsibilities

• Using a computerized system, responds to Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, researches, and resolves inquiries, and document calls.
• Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid members to ensure their needs are met.
• Navigate across multiple computer screens while accessing and reviewing information from various applications.

Skills

Customer service

Call center experience

Telephone communication

Multi-tasking

Education

High School Diploma or GED

Job description

Conduent is hiring a Call Center Representative – Medicaid Member Support to deliver exceptional customer service in a fast-paced environment. You will handle escalated issues, assist with Medicaid applications, and ensure member satisfaction while meeting performance goals.

The role requires 1 year of call center experience, strong communication skills, and the ability to work remotely within the United States. Comprehensive benefits packages and paid training are offered.