Remote Medicaid Member Support Advocate

Conduent State Healthcare, LLC; Colorado; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Training provided

Equipment provided

Career growth

PerkSpot discount

Job summary

Conduent is hiring a Call Center Representative–Medicaid Member Support for a remote position in South Carolina. You will respond to member inquiries, assist with Medicaid applications, and document interactions across several systems to ensure accurate, timely resolutions while meeting performance goals.

The role requires a high school diploma, at least one year of call center experience, and legal work eligibility in the United States.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of call center or telephone customer service experience.
• Legal authorization to work in the United States without visa sponsorship.
• Must pass pre-employment screening and assessments.
• Proficient with navigating multiple computer screens and systems.

Responsibilities

• Respond to Medicaid member inquiries in a call center using standard scripts and procedures.
• Gather information, assess caller needs, research, resolve inquiries, and document calls.
• Provide information on member eligibility and assist with Medicaid applications and status updates.
• Follow policies on call handling and escalations.
• Advocate for Medicaid members to ensure needs are met.
• Navigate across multiple screens and applications to access and document data.

Skills

Call center experience

Customer service

Communication

Problem-solving

multitask

Education

High School Diploma or equivalent

Job description

Conduent is hiring a Call Center Representative–Medicaid Member Support for a remote position in South Carolina. You will respond to member inquiries, assist with Medicaid applications, and document interactions across several systems to ensure accurate, timely resolutions while meeting performance goals.

The role requires a high school diploma, at least one year of call center experience, and legal work eligibility in the United States.