Remote Medicaid Member Support Specialist

Conduent State Healthcare, LLC; Michigan; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental + vision

PTO/holidays

Training provided

Equipment provided

Career growth

Job summary

Conduent delivers mission-critical services and is seeking a Call Center Representative – Medicaid Member Support. You will handle escalated inquiries, assist with Medicaid applications, and advocate for members, providing high-quality service in a fast-paced environment.

This full-time, remote role offers 40 hours weekly at $16.00 per hour. Requires 18+, a HS diploma, and call center experience; training provided and benefits start day one.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• Must pass pre-employment screening and background checks.
• Authorized to work in the United States without visa sponsorship.
• Customer service or call center experience preferred.
• Must pass Service Skills Assessment and Internet Speed test.
• Minimum 1 year of call center or telephone customer service experience.
• Computer literacy and ability to navigate multiple screens.

Responsibilities

• Respond to Medicaid member inquiries in a call center using scripts.
• Gather information, assess needs, research, resolve inquiries, and document calls.
• Provide information on member eligibility and assist with Medicaid applications.
• Follow policies, procedures, call handling, and escalation processes.
• Advocate for Medicaid members to ensure their needs are met.
• Navigate across multiple screens and applications to retrieve information.
• Utilize five systems to gather information and document across up to three systems.

Skills

Customer service

Call center experience

Multi-tasking

Computer skills

Data entry

Education

High School Diploma

Tools

Multiple systems

Job description

Conduent delivers mission-critical services and is seeking a Call Center Representative – Medicaid Member Support. You will handle escalated inquiries, assist with Medicaid applications, and advocate for members, providing high-quality service in a fast-paced environment.

This full-time, remote role offers 40 hours weekly at $16.00 per hour. Requires 18+, a HS diploma, and call center experience; training provided and benefits start day one.