Remote Medicaid Member Support Specialist

Conduent State Healthcare, LLC; Virginia (MN); Remote; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Paid training

Equipment provided

Job summary

Conduent State Healthcare, LLC is hiring a Call Center Representative – Medicaid Member Support to deliver exceptional customer service in a fast-paced environment. You will handle escalated inquiries, assist with Medicaid applications, and provide accurate information while meeting performance goals.

The role requires a minimum of 1 year in a call center or customer service setting, a high school diploma, and legal eligibility to work in the United States.

Qualifications

• Minimum 1 year of call center or telephone customer service experience.
• Must have high school diploma or equivalent.
• Must be legally authorized to work in the United States without visa sponsorship.

Responsibilities

• Respond to Medicaid member inquiries in a call center using scripts and procedures.
• Gather information, assess needs, research, and document calls.
• Explain member eligibility and assist with Medicaid applications and status updates.
• Follow policies for call handling and escalations.
• Advocate for Medicaid members to ensure needs are met.

Skills

Customer service

Call center experience

Communication

Time management

Education

High School Diploma or equivalent

Job description

Conduent State Healthcare, LLC is hiring a Call Center Representative – Medicaid Member Support to deliver exceptional customer service in a fast-paced environment. You will handle escalated inquiries, assist with Medicaid applications, and provide accurate information while meeting performance goals.

The role requires a minimum of 1 year in a call center or customer service setting, a high school diploma, and legal eligibility to work in the United States.