Remote: Manager, Observability Solutions Architecture

Remote; San Francisco (CA); Remote; USD 184,000 - 220,000; Full time

Benefits offered by this job

RSUs

30 days annual leave

Grafana Shutdown Days

Job summary

Grafana Labs seeks a dynamic Manager for our Solutions Architects team to lead a group of technologists, collaborating with key clients to deploy Grafana technologies and champion observability best practices. You will work with our Professional Services leadership to drive improvements and operational rigor.

This role partners with Sales, Support, Customer Success, and Product teams to craft SOWs, drive resourcing and project management, and escalate issues when needed.

Qualifications

• 3+ years managing a Solutions Architecture team
• 5+ years design/implementation/consulting with distributed applications
• 3+ years in infrastructure, database, applications, or networking
• 2+ years of pre-sales or technical consulting
• Located in CST
• Working knowledge of software development tools/methodologies
• Presentation skills with customers and executives
• Experience building/maintaining observability solutions
• Excellent written and verbal communication
• K8s experience
• Linux experience (2+ years)
• Shell scripting, API knowledge
• Observability (monitoring) background
• High emotional intelligence with client escalations and cross-functional negotiations

Responsibilities

• Manage a team of Solutions Architects within Grafana Professional Services
• Ensure design/build outcomes on the Grafana stack
• Develop educational programs to expand customer capabilities
• Advise on sales strategies to drive adoption and renewals
• Build lasting customer relationships and referenceable customers
• Balance operational management with hands-on technical contributions

Skills

Team management

Observability

Communication

Presentations

Pre-sales experience

Executive communication

Customer outcomes

Tools

Kubernetes

Linux

Shell scripting

API knowledge

Grafana

Job description

Grafana Labs seeks a dynamic Manager for our Solutions Architects team to lead a group of technologists, collaborating with key clients to deploy Grafana technologies and champion observability best practices. You will work with our Professional Services leadership to drive improvements and operational rigor.

This role partners with Sales, Support, Customer Success, and Product teams to craft SOWs, drive resourcing and project management, and escalate issues when needed.