Manager, Solutions Architecture (Fully Remote)

Grafana Labs; United States; Remote; USD 180,000 - 230,000; Full time

Job summary

Grafana Labs is seeking a Lead Solutions Architect to guide a distributed team and drive customer success on the Grafana stack. You will collaborate with cross-functional teams to design observability solutions and oversee customer outcomes.

The role emphasizes mentoring, strategic guidance for SOWs, and escalation management in a fully remote, global environment.

Qualifications

• 3+ years leading a Solutions Architecture team.
• 5+ years experience with distributed applications.
• Strong communication and high emotional intelligence.

Responsibilities

• Lead a Solutions Architecture team to drive customer success on the Grafana stack.
• Collaborate with cross-functional teams to build observability solutions.
• Manage and mentor the team for effective customer outcomes.
• Craft SOWs, advise sales strategies, and manage escalations.

Skills

Solutions architecture

Team management

Distributed systems

Communication

Emotional intelligence

Job description

• Lead a Solutions Architecture team to drive customer success on the Grafana stack.
• Collaborate with cross-functional teams to build observability solutions.

What You'll Be Doing:

• Manage and mentor the team for effective customer outcomes.
• Craft SOWs, advise sales strategies, and manage escalations.

What Makes You a Great Fit:

• 3+ years managing a Solutions Architecture team.
• 5+ years experience with distributed applications.
• Strong communication and high emotional intelligence.

Grafana Labs provides Grafana Cloud, an observability platform trusted by over 10,000 organizations. We are a 100% remote, global team with a collaborative culture and a passion for open-source innovation.