Remote Director, Solutions Architecture

Grafana

United States

Remote

USD 184,000 - 220,000

Full time

8 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

RSUs

100% remote

Global team

Job summary

Grafana Labs is seeking a dynamic Manager for our Solutions Architects team. You will lead a distinguished group of technologists, deploying Grafana technologies and championing observability best practices for key clients.

You will collaborate with Sales, Support, and Product teams to craft SOWs, drive continuous improvement, and scale operations while handling customer escalations and ensuring outcomes aligned with business goals.

Qualifications

3+ years leading a Solutions Architecture team.
5+ years design/implementation/consulting with distributed applications.
2+ years in technology/software pre-sales or technical consulting.
Located in CST.
Experience building/maintaining observability solutions.
Shell scripting and API knowledge.
Linux experience (2+ years in a company).
High emotional intelligence for client escalations and cross-functional negotiations.
Strong communication and writing skills.
Knowledge of software development tools and methodologies.

Responsibilities

As a member of the Grafana Professional Services team, you will manage a team of Solutions Architects, ensuring members are effectively utilized and driving successful customer outcomes.
Ensure team success in designing and building outcomes on the Grafana technology stack.
Build educational programs that enhance customer capabilities of the Grafana technology stack.
Advise on sales strategies that drive high adoption rates, improved renewal percentages, and ultimately increased revenue.
Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers.
Balance operational management with direct technical contributions to stay close to the evolving Grafana technology stack.