Remote Lead, Solutions Architecture

Grafanalabs; United States; Remote; USD 184,000 - 220,000; Full time

Benefits offered by this job

RSUs

100% Remote

Global culture

Job summary

Grafana Labs seeks a dynamic Manager for our Solutions Architects team to drive successful business outcomes in the observability domain. You will lead technologists, collaborate with key clients to deploy Grafana technologies, and champion best practices. Work with Professional Services leadership to improve operations.

This role interfaces with Sales, Support, Customer Success, and Product to craft SOWs, drive innovations, and manage projects and escalations.

Qualifications

• 3+ years of managing a Solutions Architecture team in a related space.
• 5+ years design/implementation/consulting experience with distributed applications.
• 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies.
• 2+ years of experience in technology/software pre-sales or technical consulting.
• Located in CST.
• Working knowledge of software development tools and methodologies.
• Presentation skills with comfort speaking to customers and executives.
• Experience building/maintaining observability solutions.
• Excellent communications and writing skills.
• K8’s.
• Linux experience (2+ years in a company).
• Shell scripting, API knowledge.
• Observability (monitoring) as a background would be huge.
• High emotional intelligence with a thoughtful approach to client escalations, cross-functional negotiations, and team empathy.

Responsibilities

• As a member of the Grafana Professional Services team, you will manage a team of Solutions Architects, ensuring members are effectively utilized and driving successful customer outcomes.
• Ensure team success in designing and building outcomes on the Grafana technology stack.
• Build educational programs that enhance customer capabilities of the Grafana technology stack.
• Advise on sales strategies that drive high adoption rates, improved renewal percentages, and ultimately increased revenue.
• Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers.
• Balance operational management with direct technical contributions to stay close to the evolving Grafana technology stack.

Skills

Team management

Distributed applications design

Infrastructure architecture

Pre-sales / technical consulting

Customer communication

Observability

Executive-level presentation

Emotional intelligence

Software development practices

K8s

Linux

Shell scripting

API knowledge

Tools

Kubernetes

Linux

Shell scripting

API knowledge

Job description

Grafana Labs seeks a dynamic Manager for our Solutions Architects team to drive successful business outcomes in the observability domain. You will lead technologists, collaborate with key clients to deploy Grafana technologies, and champion best practices. Work with Professional Services leadership to improve operations.

This role interfaces with Sales, Support, Customer Success, and Product to craft SOWs, drive innovations, and manage projects and escalations.